Terms and Conditions

Legends Auctions

These terms and conditions (the “Terms and Conditions”) apply to all online bidding in relation to the auctions to purchase ‘Arsenal Legends experiences’ (the “Legends Auctions”). By registering to participate in the Legends Auctions, you expressly agree to these Terms and Conditions.

These Terms and Conditions are supplemental, meaning that they will apply in addition to the general terms and conditions applicable to the www.arsenal.sport-auction.com website (the “Website”) on which the Legends Auctions are hosted and other terms and conditions applicable to participants in the Legends Auctions. In the event of any conflict between the general terms and conditions applicable to the Website and these Terms and Conditions, these Terms and Conditions shall take precedence.

  1. Arsenal: The Website and the online auction platform on which the Legends Auctions are hosted are operated by Sportnex Gmbh (“Sportnex”) on behalf of The Arsenal Football Club PLC. Each of the Legends Auctions will be hosted on a separate webpage on the Website (each such webpage being a “Webpage”). The ‘Experiences’ (as more fully described at paragraph 5 below) that are the subject of the Legends Auctions are provided Arsenal.

  2. Auction period: each auction will open and close at the dates and times indicated in the below table (the period in between those dates being, the “Auction Period”). Bids will not be accepted outside of the applicable Auction Period.

    Experience Opening Date Closing Date
    VIP Legends Training Ground experience for ten people 12.00pm on 9 August 2016 11.59am on 23 August 2016
    VIP legends team photo and diamond club experience 12.00pm on 9 August 2016 11.59am on 23 August 2016
    VIP goalkeeper warm-up experience 12.00pm on 9 August 2016 11.59am on 23 August 2016
    VIP dressing room experience 12.00pm on 9 August 2016 11.59am on 23 August 2016


  3. Eligibility: you must be aged 18 or over and have opened a registered membership account via the Website in order to participate in the Legends Auctions. Arsenal reserves the right to verify the eligibility of any participant and to exclude from the Legends Auctions any person(s) which it believes to be acting in breach of these Terms and Conditions. Proof of identity and age of participants (and, if applicable, any Guests (as described in paragraph 8 below)) must be provided on request by Arsenal.

  4. Employees of Arsenal or their immediate families are not eligible to participate in the Legends Auctions.

  5. Experience:
    • Eligible participants will be able to bid to purchase the following ‘Arsenal Legends experiences’ as described more fully in the description on the relevant Webpage:
      • i. VIP Legends Training Ground experience for ten people;
      • ii. VIP legends team photo and diamond club experience;
      • iii. VIP goalkeeper warm-up experience; and
      • iv. VIP dressing room experience, (each a “Experience” and together the “Experiences”).
    • The Experiences are non-transferable and no cash alternative will be offered.
    • There is no cash alternative to the Experiences (or any part of them) and unless otherwise agreed in writing the Experiences are non-refundable and non-transferable.
    • All costs and expenses not included within the Experiences are the responsibility of the winning bidders. It is the sole responsibility of the winning bidders to organise, at their own cost, any necessary travel arrangements for the winning bidder and his or her Guest (as described in paragraph 8) (if any).
  6. Winning bidders - winning bidders will be selected as follows:
    • For each of Experiences (i) and (ii) (as set out paragraph 5(a) above) a ‘starting price’ will be set out on the Webpage on which the relevant auction is being hosted. Subject to these Terms and Conditions the winning bidder for each of Experiences (i) and (ii) will be the person that submits the highest bid within the Auction Period provided that the bid meets or exceeds the stated starting price.
    • For each of Experiences (iii) and (iv) (as set out paragraph 5(a) above), a starting price and a minimum reserve price (the “Reserve Price”) will be set by Arsenal. During the Auction Period the Webpage for the relevant Experience auction will indicate at any point if the applicable Reserve Price has been met by any bidder. Subject to these Terms and Conditions the winning bidder for each of Experiences (iii) and (iv) will be the person that submits the highest bid within the Auction Period provided that the bid meets or exceeds the applicable Reserve Price
    • For the avoidance of doubt, in the event that the Starting Price or Reserve Price (as applicable) for any Experience is not met within the applicable Auction Period, Arsenal shall be
              under no obligation to provide the relevant Experience, in which case no payment will be taken from any bidder.
    • At the end of the applicable Auction Period for each Experience, Arsenal (or Sportnex, on behalf of Arsenal) will notify the winning bidder (if any) using the contact details provided on registration with the Website within 24 hours of the end of the Auction Period. If the winning bidder cannot be contacted by Arsenal or does not respond to Arsenal’s attempts to contact within another 48 hours, an alternative winning bidder may be selected by Arsenal in its sole discretion.
    • Payment must be received in full from winning bidders in accordance with the general terms and conditions applicable to the Website (those terms and conditions are available at https://arsenal.sport-auction.com/general-terms/ and the acceptable payment methods are set out at https://arsenal.sport-auction.com/payment-methods/) within 3 (three) days of the end of the applicable Auction Period, and winning bidders are not confirmed until full payment has been received in accordance with . If full payment has not been received within this 3 (three) day period, Arsenal may in its sole discretion, select an alternative winning bidder from the participants in the relevant Experience auction.
  7. Please note that additional terms and conditions apply to each Experience as notified to winning bidders which may include the following: (i) Arsenal’s executive box terms and conditions; (ii) Arsenal’s Diamond Club terms and conditions; (iii) Arsenal’s ground regulations and ticketing terms and conditions; (iv) any individuals that are permitted access to the Emirates Stadium pitch will be required to sign a liability waiver; and (v) any further guidelines issued by Arsenal in respect of the Experiences.
  8. If an Experience entitles the winning bidder to bring any guests (“Guests”) along to the Experience, the winning bidder will be responsible for the acts and omissions of all such Guests and for procuring that all such Guests comply with these Terms and Conditions and any additional terms and conditions that may apply to the relevant Experience in accordance with paragraph 7. All winning bidders (and Guests) must promptly observe and comply with all reasonable instructions, directions or regulations issued by or on behalf of Arsenal in respect of the Experiences including all instructions and directions given in connection with the health and safety and security.
  9. Filming and photography: Arsenal reserves the right to confiscate mobile phones and/or filming or photography devices from winning bidders and Guests (or, at Arsenal’s discretion, insist that all such devices are turned off) while at Arsenal’s premises for security reasons. However, if so indicated in the description of an Experience, Arsenal will arrange for the winning bidder and his/her Guests to be photographed during the relevant Experience.
  10. Publicity and personal data: by participating in the Legends Auction you agree to take part in reasonable related publicity and Arsenal may use each winning bidder’s name and image for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
  11. Arsenal will use personal details of participants in the Legends Auction, and share such details with Sportnex, for the purposes of administering the Legends Auctions, processing payment and awarding the Experiences. Arsenal may also use the details to contact participants about Arsenal’s products and services, in accordance with Arsenal’s privacy policy, available at http://www.arsenal.com/privacy-policy. By entering the Legends Auction, you are indicating your agreement to this unless you tell us otherwise. If you do not wish to be contacted or to receive marketing information, you can opt out at any time by emailing marketing@arsenal.co.uk.
  12. Arsenal reserves the right to withdraw or amend these Terms and Conditions if circumstances outside its reasonable control make this unavoidable.
  13. All bids must be submitted strictly in accordance with these Terms and Conditions. Experiences will not be awarded to any participant that is found not to be acting in strict accordance with these Terms and Conditions.
  14. Contract formation, right of withdrawal, Sportnex cancellation right:
    1.  A purchase agreement for the products or service offered is formed as soon as a user gains the ‘acceptance of bid’. The user is informed of this immediately by e-mail or text message.
    2. Right of Cancellation:
      You have the right to cancel this contract within 14 days without stating reasons.
      The cancellation period is for fourteen days from the day on which you or a third party nominated by you (which is not the carrier) received the last goods. In order to exercise your right to cancellation, you must inform us (Sportnex GmbH, Landwehrstr. 37, Tel.: +49(0)89-5526088-36, Fax.: +49(0)89-5526088-39 and kundenservice@sportnex.de) of your decision to cancel this contract by means of a clear statement to that effect (e.g. a letter sent by post, fax or email).
      You may use the attached sample cancellation form to do so, but this is not mandatory. To comply with the cancellation period, it is enough for you to send notification that you are exercising the right to cancel before the expiry of the cancellation period.
    3. Consequences of cancellation
      If you choose to cancel this contract, we will immediately refund all payments we have received from you, including shipping costs (except for additional costs incurred if you selected a shipping method different from the most cost-effective standard delivery offered by us), at the latest within fourteen days from the date on which we received the notice of cancellation of this contract. The refund will be made using the same payment method you used for the original transaction, unless otherwise expressly agreed with you; you will not be charged fees for this refund under any circumstances. We can withhold the refund until the goods have been returned to us, or until you have provided proof that you have shipped the goods, whichever is earlier.

      You are required to send or hand back the goods immediately and in any case within fourteen days of the day you informed us of your cancellation of this contract, to us or to Arena Imaging, Binley Industrial Estate, Herald Way, Coventry, CV3 2NY, Tel: (024) 7623 3515, Fax: (024) 7644 4219, Email: info@arenaimaging.com). The deadline is met if you send the goods back to us before the fourteen-day period has expired. We bear the costs of returning the goods. You shall only be liable for any diminished value of the products if an inspection of the condition, characteristics, and functioning of the goods shows that the loss in value is due to improper handling on your part. 
    4. Exclusion of right to cancellation
      The right to cancellation does not exist for contracts
      •   for the delivery of goods that are not pre-manufactured and for whose manufacture an individual selection or designation by the consumer is essential or that are clearly tailored to the personal requirements of the consumer,
      •    for the delivery of goods which can spoil quickly or for which the expiry date can be quickly exceeded,
      •    for the delivery of sealed goods which are not suitable for return for reasons of health and safety or hygiene once the seal is broken after delivery,
      •    for the delivery of goods if these are, due to their nature, inseparably mixed with other goods after delivery,
      •    for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract but which could be delivered at the earliest 30 days after conclusion of the contract and whose current value is dependent on fluctuations on the market, over which the company has no influence,
      •    for the delivery of sound or video recordings or computer software in a sealed package if the seal is removed after delivery,
      •    for the delivery of newspapers, magazines or illustrated journals, with the exception of subscription contracts.
  15. Except in respect of death or personal injury resulting from any negligence of Arsenal, to the maximum extent permitted by law, neither Arsenal nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
    1. any loss, damage or injury to you and/or any third party or to any property belonging to you or any third party in connection with the Legends Auctions and/or the Experience (including each winning bidder’s receipt or use of the same), resulting from any cause whatsoever; or
    2. any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever and howsoever caused.

GOVERNING LAW AND JURISDICTION: Please note that these Terms and Conditions shall be governed by English law. This means that your participation in the Legends Auctions, your and your Guests (if applicable) use of the Experience(s), and any related dispute or claim will be governed by English law. By participating in the Legends Auction you and Arsenal both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.